• We currently accept COD (Cash on delivery) method. 
  • Shipping fee is varying product to product & will be calculate on total order value/weight.
  • Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is processed. In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.
  • Products which are available in our local warehouses will be shipped on same day. Delivery time may exceed from 3-5 working days.
  • Products delivered from offshore warehouses will be shipped with in 1 week of order. Delivery time may vary up to 3-4 weeks. Certain products may take longer and the estimated delivery time is indicated on the product page.
  • The delivery time excludes any extra time that may be required for clearance by the Customs & Excise in your country for products that arrive from our offshore warehouses. Delays caused by the Customs & Excise clearance in your country of residence are beyond our control. However, we shall try our best to get the clearance in a timely manner.
  • All our goods are inspected at customs by our appointed clearance agent, after which it is packed and handed over to a courier for final delivery. If any physical damage is found in the packaging upon delivery, please notify the deliverer immediately and you may return the package immediately. Handling charges may be applicable for some of the imported items.
  • Since some items are shipped from our offshore warehouses, we reserve the right to revoke any order, prior to charging you, if DubaiWaterFilter.com believes any products ordered may be ethically, morally and/or religiously conflicting with U.A.E.'s regulations especially as these may be barred at customs. In this case, you shall be notified and your card will not be charged.

 

Return Policy:


We understand that from time to time you may wish to return a product to us. We will try our best to assist you in the best possible way.

  • You may be able return the order within 3 business days from the date of the delivery.
  • Please place your returned goods in their original packaging.
  • Item should not be opened/unsealed or used.
  • Please make sure that labels or tags are not removed.
  • Packaging and boxes must not be damaged or tampered.
  • Once the item is received a store credit may be issued within 3 business days depending on the outcome determined by our Quality Control department.
  • Items that are sourced from our offshore warehouse or supplier may not be possible to return or you may need to pay for the shipping back to the offshore warehouse and a re-stocking fee may also apply.
  • You will need to contact us as shown below, however, we have a list of some products that cannot be returned

Privacy Policy:

We know that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting the DubaiWaterFilter.com website or by otherwise interacting, you agree to accept the practices described in this Privacy Policy.

We may collect personally identifiable information from you when you use our website by accessing our website, logging into our site, making a purchase or enter information via our online forms. You may be requested to enter your name, e-mail address, mailing address or phone number.

The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


We use commercially reasonable security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Your information will be stored in a password protected database that can only be accessed by authorized personnel within our company.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We do reserve the right to access and/or disclose personally identifiable information and non-personal information as required by courts or administrative agencies.

Feel free to contact us if you have any further questions about this privacy.

 

Disclaimer:

  • The material contained on this website has been obtained from sources considered to be reliable and care has been taken to provide accurate information.
  • No warranty or representation, express or implied, is made to the accuracy or completeness of the information contained on the website, and same is provided subject to errors, omissions, change of price, rental or other conditions, withdrawal without notice, and to any special listing conditions imposed by our principals.
  • The contents of this website are for information purposes only and are subject to change. Responsibility for the use of any and all information contained is strictly and solely that of the user.
  • We guarantee that all advertised products are 100% genuine.
  • Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. The images on DubaiWaterFilter.com are copyright protected, but may be used on the condition that the user credits the source of the picture © DubaiWaterFilter.com
  • Some products may have an associated image or photo. These are for reference only and should be considered illustrative. Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
  • While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. DubaiWaterFilter.com assumes no liability for inaccuracies or misstatements about products.
  • No part of this website may be reproduced or transmitted in any form or by any means, mechanical electronic, or otherwise, including photocopying and recording, or by an information storage and retrieval system or transmitted by email, or used in any other fashion without the express prior written approval of DubaiWaterFilter.com
  • Finally, through this website, we may provide "links" to other 3rd party services purely for informational purposes. As such this does not constitute in any way whatsoever an endorsement or association with such a 3rd party and DubaiWaterFilter.com neither implies nor offers any warranty or guarantee in respect to such 3rd party services, save where expressly stated otherwise. It is, therefore, your sole responsibility to ensure the accuracy of any services or information offered by such 3rd parties.